Learning is difficult but I have to believe it is still part of the solution.

It’s not always obvious or easy to make what non-techies will find easy. Changes could unintentionally make the experience worse for long-time users.

I know people don’t want to hear it but can we expect non-techies to meet techies half way by leveling their tech skill tree a bit?

Techy people are a lot more likely to jump through hoops because that knowledge/experience makes it easier for them, they understand it’s worthwhile or because it’s fun. If software can be made easier for non-techy people and there’s no downsides then of course that aught to be done.