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Where are you seeing that she stepped on it? The allegation is that she pressed it with her thumb, and she doesn’t dispute that she pressed it on purpose—she was checking the firmness, which is a weird thing to do to a bun but I don’t think it’s worth chasing her down over. If you really can’t sell it with a dent in it, telling her not to come back seems like a proportionate response. But honestly if I were the owner, I’d probably just eat the dented bun and call it a wash.
Can we blame this on the engagement era? The first competitive game I got into was Unreal Tournament 2004, and it seemed like every team deathmatch had one or two players who were in a completely different league from everyone else so the result just depended on which team they were on. You can’t blame the matchmaking because it didn’t have any, you just picked a server to connect to and played with whoever was there.
Edit to add: TDM was the main team game mode where this was a thing; modes with objectives, bigger teams, and vehicles all mitigated the effects of individual player skill.