Colforge

Where did I say I was only an agent the whole time? I’ve been in a dozen roles at varying levels. Once again, sometimes generating revenue isn’t the point. Sometimes delivering a service or even just retaining customers is.

I’ve spent the last 15 years in call centers and only spent 1 year on a line of business that involved upselling. There’s plenty of lines that don’t. Yes it is common but it’s just as common to not.

Yeah I can’t imagine how anyone would say this in an entirely straightforward, non-sardonic manner. Pronouncing it that way is dripping with self awareness.