It’s funny you use southwest as an example in this. I flew with them for the first time this year and it was easily the worst technical experience from an IT perspective that I have ever had. Sure I got from point A to point B, but everything involved with buying the ticket, getting through security, tracking my flight, boarding time, etc was worse than every other flight I’ve been on. The app was awful and basic features like delay notifications or pulling up the digital ticket made an already expensive as hell experience way more stressful. Windows 95 isn’t keeping up