Teleperformance SE, the largest call-center operator in the world, is rolling out an artificial intelligence system that softens English-speaking Indian workers’ accents in real time in a move the company claims will make them more understandable.
  • Steve Dice@sh.itjust.worksEnglish
    11·
    5 hours ago

    Yeah… most complaints about accents in customer service agents have nothing to do with understanding them.